For Use of the Elimmas Health Website
Welcome to the Elimmas Health website ("Elimmas Website" or the "Site"), an online information and booking platform provided by Elimmas Health and all affiliated branches. By using this service, you agree to the Terms and Conditions described here. These Terms are written in accordance with Ghana's Data Protection Act, 2012 (Act 843), the Public Health Act, 2012 (Act 851), and all laws governing patient confidentiality and personal data protection.
The site provides a convenient way for patients to book an appointment and review the services provided by Elimmas Health. It is intended solely for scheduling and non-emergency communication. This site does not offer emergency medical assistance, diagnosis, or treatment. None of the information provided is substitute for seeking advice from a medical practitioner.
When you access or use the site, we collect the information necessary to schedule and manage your appointment. This includes personal identification details such as your name, contact number, email address, date of birth, and other relevant details required to reach you. We also collect appointment preferences, such as your chosen doctor or department, your preferred date and time, and the purpose of your visit. All information we collect would be solely for the purpose of the treatment you would seek from the hospital.
By using this website, you consent to the processing of your information for the medical necessity of providing healthcare services, legitimate interest in improving and maintaining the Elimmas Website, and compliance with legal obligations. The information you provide enables us to create and manage appointments, communicate any changes or confirmations, ensure you receive appropriate care, and maintain the functionality and security of the site.
We treat all personal and medical information as strictly confidential. We do not share your information with third parties unless you have given expressed consent or the information is needed for referral or continuity of care under strict professional confidentiality standards. Any further disclosure shall be subject to an order by a court of competent jurisdiction or by the laws of the Republic of Ghana. All staff members and partners who access your data are bound by confidentiality duties.
We comply with the security requirements of Act 843 by implementing reasonable administrative and technical safeguards to protect your information. These include secure storage systems, restricted access for authorized staff only, encryption where applicable, and continuous monitoring to prevent unauthorized access. While no online system can guarantee complete security, we take all legally required steps to protect your personal and medical data.
We retain your information in accordance with Act 843.
Under Ghanaian data protection law, you have the right to access the personal data we hold about you, the right to request corrections to inaccurate information, the right to withdraw consent where applicable, and the right to request deletion of certain data. You may also object to certain forms of processing. All requests can be submitted through our designated contact channels, and we will respond in accordance with legal requirements.
By using the Elimmas Heath Website, you agree to provide accurate information, and use the site only for lawful and genuine purposes. You must not impersonate another person or attempt to disrupt, hack, or manipulate the site in any way.
The site assists in scheduling appointments but does not guarantee immediate availability or treatment. You are responsible for verifying your appointment time and attending promptly. Appointments may sometimes be modified or cancelled due to emergencies, resource constraints, or other operational necessities. In such cases, we will make every effort to notify you quickly.
The Elimmas Health Website is offered to support appointment scheduling and communication. We are not responsible for losses due to technical failures, downtime, user error, missed appointments, incorrect information provided during booking, or external disruptions. In the event of technical failures, you are encouraged to reach out through our contact details as advertised. Nothing on the site constitutes medical advice, emergency response, or a guarantee of medical outcomes.
We may update these Terms from time to time to reflect changes in laws, services, or operational needs. Your continued use of the site after such updates constitutes acceptance of the revised Terms.
By continuing to use the Platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.